chatbot – Asia Pacific Metalworking Equipment News | Manufacturing | Automation | Quality Control https://www.equipment-news.com As Asia’s number one English metalworking magazine, Asia Pacific Metalworking Equipment News (APMEN) is a must-read for professionals in the automotive, aerospace, die & mould, oil & gas, electrical & electronics and medical engineering industries. Wed, 19 Jun 2024 04:10:55 +0000 en-US hourly 1 https://wordpress.org/?v=6.7.1 AI Antics: From Snarky Poems to Drive-Thru Disasters https://www.equipment-news.com/ai-antics-from-snarky-poems-to-drive-thru-disasters/ Wed, 19 Jun 2024 04:10:55 +0000 https://www.equipment-news.com/?p=33506 Blunders continue to plague Artificial Intelligence (AI) powered chatbots. It began with courier services, fast food drive thrus are next to be hit. Workers who fear of being replaced by AI can heave a sigh of relief, at the expense…

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Blunders continue to plague Artificial Intelligence (AI) powered chatbots. It began with courier services, fast food drive thrus are next to be hit.


Workers who fear of being replaced by AI can heave a sigh of relief, at the expense of AI-powered fiascos. At the very least, it is now centered in the service industry. On the other hand, companies are cued to re-evaluate if adopting AI proves to improve things or a recipe for reputational disasters.

Recently, the BBC reported its experimental “AI Overviews” tool has told some users taught to use non-toxic glue to make cheese stick to pizza better. The search engine’s AI-generated responses have also said geologists recommend humans eat one rock per day. 

In a bid to save reputational damage (whatever is left), Google spokesperson reportedly claimed these blunders were “isolated examples”. Some data were created by trolls on Reddit, a platform notorious for its unpopular content, or pieces from The Onion. 

With the vast amount of data inputted into the software known as training, one could not help but wonder if the world is training the AI chatbot to be stupid instead. Despite the bad press, Google insisted the feature was generally working well.

First It Swore

Early this year, UK-based Dynamic Parcel Distribution (DPD)’s AI chatbot wrote a snarky poem at the order of a frustrated customer trying to check on his parcel’s whereabouts. Ashley Beauchamp, a pianist and conductor was annoyed at getting nowhere finding out about his parcel’s whereabouts. Unsuccessful at getting the contact number of DPD’s customer service, he turned to the firm’s chatbot and cajoled it to smear the company’s customer service.

It wrote: “There was once a chatbot named DPD, Who was useless at providing help. DPD was a waste of time, And a customer’s worst nightmare,” the bot continued before concluding: “One day, DPD was finally shut down and everyone rejoiced. Finally they could get the help they needed, From a real person who knew what they were doing.”

Beauchamp’s juicy tweet clocked 2 million views. He said he initially asked the bot to tell him a joke after failing to get information about the status of a parcel and when it did he asked it to write the poem about automated customer service failings.

He also encouraged the bot to swear, which it did at him. Facing the music, Beauchamp told ITV television he had still not received the parcel. “I think they might hold it hostage now. I wouldn’t blame them. That’s totally on me,” he added.

DPD UK said it had used an AI element within its chat system successfully for a number of years alongside its human customer service but an error had occurred after a system update. “The AI element was immediately disabled and is currently being updated,” the company said in a statement reported by ITV. No further word was released on if the chatbot is back.

Followed By (Hilarious) Messed Up Orders

Next to suffer embarrassing fiascos is Macdonald’s in the United States. Its artificial intelligence (AI) powered ordering technology from its drive-through restaurants in the US, after customers shared its comical mishaps online. A trial of the system, developed by IBM and uses voice recognition software to process orders, was announced in 2019.

Unfortunately, viral videos of bizarre misinterpreted orders ranging from bacon-topped ice cream to hundreds of dollars’ worth of chicken nuggets were circulated online. The fast food chain told franchisees it would remove the tech from the more than 100 restaurants it has been testing it in by the end of July, as first reported by trade publication Restaurant Business.

“After thoughtful review, McDonald’s has decided to end our current global partnership with IBM on AOT [Automated Order Taking] beyond this year,” the restaurant chain said in a statement.

It added the chain will continue to evaluate long-term, scalable solutions that will help make informed decisions on a future voice ordering solution by the end of the year

In one video, which has 30,000 views on TikTok, a customer gets increasingly exasperated as she attempts to convince the AI that she wants a caramel ice cream, only for it to add multiple stacks of butter to her order. In another, which has 360,000 views, a person claims that her order got confused with one being made by someone else, resulting in nine orders of tea being added to her bill.

Another popular video includes two people laughing while hundreds of dollars worth of chicken nuggets are added to their order, while the New York Post reported another person had bacon added to their ice cream in error.

These incidents highlight the potential pitfalls of relying too heavily on AI in customer service and order processing. While technology promises efficiency and innovation, reality can sometimes be a far cry from the ideal, leading to humourous yet frustrating user experiences.

As companies like DPD and McDonald’s navigate the complexities of AI implementation, it becomes clear that human oversight remains crucial to ensure customer satisfaction. Both stories serve as a reminder that while AI has the potential to revolutionise industries, its integration must be handled with care, balancing innovation with the irreplaceable value of human touch.

 

 

 

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AI Chatbot Provides Quack Advice To Make Cheese Stick To Pizza https://www.equipment-news.com/ai-chatbot-provides-quack-advice-to-make-cheese-stick-to-pizza/ Tue, 28 May 2024 03:44:14 +0000 https://www.equipment-news.com/?p=33230 Google’s AI chatbot got itself into more embarrassing blunders — this time “teaching” people to use non-toxic glue to make cheese stick to pizza. The BBC reported its experimental “AI Overviews” tool has told some users searching for how to…

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Google’s AI chatbot got itself into more embarrassing blunders — this time “teaching” people to use non-toxic glue to make cheese stick to pizza.


The BBC reported its experimental “AI Overviews” tool has told some users searching for how to make cheese stick to pizza better that they could use “non-toxic glue”. The search engine’s AI-generated responses have also said geologists recommend humans eat one rock per day.

In a bid to save reputational damage (whatever is left), Google spokesperson reportedly claimed these blunders were “isolated examples”. Some data were created by trolls on Reddit, a platform notorious for its unpopular content, or pieces from The Onion. 

With the vast amount of data inputted into the software known as training, one could not help but wonder if the world is training the AI chatbot to be stupid instead. Despite the bad press, Google insisted the feature was generally working well.

“The examples we’ve seen are generally very uncommon queries, and aren’t representative of most people’s experiences. The vast majority of AI overviews provide high quality information, with links to dig deeper on the web.” it said in a statement.

In one shocking example reported by BBC, a reporter Googled if they could use gasoline to cook spaghetti faster was told “no… but you can use gasoline to make a spicy spaghetti dish” and given a recipe. Google said it had taken action where “policy violations” were identified and was using them to refine its systems.

Despite these incidents which questioned the credibility of AI chatbot’s answers, a lawmaker actually deemed ChatGPT an expert in law. An Arizona state representative behind a new law that regulates deepfakes in elections used an artificial intelligence chatbot, ChatGPT, to write part of the law – specifically, the part that defines what a deepfake is.

Republican Alexander Kolodin’s bill, which passed unanimously in both chambers and was signed by the Democratic governor recently, will allow candidates in Arizona or residents to ask a judge to declare whether a supposed deepfake is real or not, giving candidates a way to debunk AI-generated misinformation.

Kolodin said he used the chatbot ChatGPT to help define what “digital impersonation” is for the bill in part because it was a fun way to demonstrate the technology. He provided a screenshot of ChatGPT’s response to the question of what a deepfake is, which is similar to language that is included in the bill’s definition.

Back to making pizza, would you trust a chatbot’s recommendation “non-toxic glue” to make cheese stick to the pizza dough?

 

 

 

 

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AI Chatbot Disabled After Swearing At Customer https://www.equipment-news.com/ai-chatbot-disabled-after-writing-a-self-scathing-poem-about-company/ Tue, 23 Jan 2024 06:42:23 +0000 https://www.equipment-news.com/?p=31951 Dynamic Parcel Distribution (DPD)’s AI chatbot wrote a nasty poem at the order of a frustrated customer trying to check on his parcel’s whereabouts. Source: Reuters Ashley Beauchamp, a pianist and conductor was annoyed at getting nowhere finding out about…

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Dynamic Parcel Distribution (DPD)’s AI chatbot wrote a nasty poem at the order of a frustrated customer trying to check on his parcel’s whereabouts.

Source: Reuters


Ashley Beauchamp, a pianist and conductor was annoyed at getting nowhere finding out about his parcel’s whereabouts. Unsuccessful at getting the contact number of DPD’s customer service, he turned to the firm’s chatbot and cajoled it to smear the company’s customer service.

It wrote: “There was once a chatbot named DPD, Who was useless at providing help. DPD was a waste of time, And a customer’s worst nightmare,” the bot continued before concluding: “One day, DPD was finally shut down and everyone rejoiced. Finally they could get the help they needed, From a real person who knew what they were doing.”

Beauchamp shared the juicy exchange on X and it clocked 2 million views. He said he initially asked the bot to tell him a joke after failing to get information about the status of a parcel and when it did he asked it to write the poem about automated customer service failings. He also encouraged the bot to swear, which it did at him. 

Facing the music, Beauchamp told ITV television he had still not received the parcel. “I think they might hold it hostage now. I wouldn’t blame them. That’s totally on me,” he added.

DPD UK said it had used an AI element within its chat system successfully for a number of years alongside its human customer service but an error had occurred after a system update. “The AI element was immediately disabled and is currently being updated,” the company said in a statement reported by ITV.

 

 

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Baidu’s ChatGPT-Like Ernie Bot Leads The Pack In China https://www.equipment-news.com/baidus-chatgpt-like-ernie-bot-leads-the-pack-in-china/ Fri, 05 Jan 2024 09:49:52 +0000 https://www.equipment-news.com/?p=31670 Baidu’s ChatGPT-like Ernie Bot has reportedly garnered more than 100 million users, Wang Haifeng, Chief Technology Officer of the Chinese internet company said. Source: Reuters The user base milestone, announced at a deep learning summit in Beijing, comes after the…

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Baidu’s ChatGPT-like Ernie Bot has reportedly garnered more than 100 million users, Wang Haifeng, Chief Technology Officer of the Chinese internet company said.

Source: Reuters

The user base milestone, announced at a deep learning summit in Beijing, comes after the search engine giant opened Ernie Bot to the public in August. This was preceded by a partial unveiling and more than five-month trial period where select users could test the chatbot’s capabilities.

Analysts said that while the partial unveiling in March was underwhelming, it still gave the company a valuable first-mover advantage in a market that has since become crowded with dozens of players, as Chinese tech companies, large and small, look to develop their own chatbots powered by generative artificial intelligence (AI).

This followed the launch in late 2022 of U.S. research organisation Open AI’s ChatGPT, which became the fastest-growing software application in the world within six months. Since then, investors have valued OpenAI at more than $80 billion. While OpenAI’s parent is a nonprofit, Microsoft has invested $13 billion in a for-profit subsidiary, for what would be a 49% stake.

OpenAI was embroiled in numerous sagas and even litigation from sources claiming their works were used without permission — copyright infringements. This could have dented the credibility of Microsoft and OpenAI if users’ data are quietly mined for distribution, strategically positioning Ernie Bot as the dominant chatbot for information.

Baidu CEO Robin Li has this year repeatedly touted the potential for Ernie Bot and related products to help the company gain market share in its mainstream businesses, including search engine, cloud, and smart cars. According to a ranking published by SuperCLUE, which ranks generative AI-powered chatbots, Ernie Bot leads all Chinese chatbots but its score of 79.02 is more than 10 points lower than the latest version of ChatGPT. 

 

 

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Baidu Takes On OpenAI With Its ERNIE 4.0 Large Language Model https://www.equipment-news.com/baidu-takes-on-openai-with-its-ernie-4-0-large-language-model/ Thu, 19 Oct 2023 01:30:53 +0000 https://www.equipment-news.com/?p=31175 China has officially jumped into the AI Chatbot bandwagon. Baidu Inc, the search engine giant launched ERNIE 4.0, Baidu’s next-generation and most powerful foundation model offering drastically enhanced core AI capabilities. Baidu also showcased some of its most popular applications,…

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China has officially jumped into the AI Chatbot bandwagon. Baidu Inc, the search engine giant launched ERNIE 4.0, Baidu’s next-generation and most powerful foundation model offering drastically enhanced core AI capabilities.

Baidu also showcased some of its most popular applications, solutions, and products re-built around the company’s state-of-the-art generative AI.                         

“ERNIE 4.0 has achieved a full upgrade with drastically improved performance in understanding, generation, reasoning, and memory,” Robin Li, Co-founder, Chairman and CEO of Baidu, said at the event. “These four core capabilities form the foundation of AI-native applications and have now unleashed unlimited opportunities for new innovations.”

In his keynote, Li showcased the new ERNIE Bot powered by ERNIE 4.0 through extensive demonstrations of its four core AI capabilities. ERNIE Bot is able to “Understand” and provide answers to complex and even disorganised human requests, as well as interpreting hidden messages.

ERNIE can also “Generate” a range of content, including text, images, and videos, in just a few minutes, based on one simple text prompt and image input. Li further demonstrated ERNIE Bot’s ability to “Reason” by having it solve complex geometry problems. Lastly, ERNIE Bot’s ability to “Memorize” and integrate incremental inputs was demonstrated by writing a short story and regularly adding new information as ERNIE was in process of writing the story.

Dr. Haifeng Wang, Chief Technology Officer of Baidu, said ERNIE 4.0 started beta version testing in September based on a limited amount of user input, and has since seen its overall performance improved by almost 30%. ERNIE 4.0 is now accessible to invited users on ERNIE Bot, and the API will be available upon application to enterprise clients via Qianfan foundation model platform. 

The emergent intelligence brought by foundation models and large language models (LLMs) unlocks unprecedented avenues for innovative applications. Baidu adopted an AI-native approach to re-build its family of apps, solutions, and products, including Baidu Search, Baidu GBI, Infoflow, Baidu Wenku, Baidu Drive and Baidu Maps. This revamp has sparked creativity, leading to delightful and diverse user interactions.

 

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OpenAI Sued For Copyright Infringement https://www.equipment-news.com/openai-sued-for-copyright-infringement/ Tue, 11 Jul 2023 09:54:58 +0000 https://www.equipment-news.com/?p=30172 ChatGPT is in trouble. OpenAI is getting sued in the US for illegally using content from the internet to train their LLM or large language models. It got called out for unauthorised data mining to augment its information database. As…

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ChatGPT is in trouble. OpenAI is getting sued in the US for illegally using content from the internet to train their LLM or large language models. It got called out for unauthorised data mining to augment its information database.


As reported by First Post, a class action lawsuit has been filed against OpenAI, the creator of ChatGPT, claiming that the company’s AI training methods violated the privacy and copyright of practically everyone who has ever shared content online. OpenAI gathered an enormous amount of data from various sources on the internet to train its advanced AI language models.

These datasets consist of a wide range of materials, such as Wikipedia articles, popular books, social media posts, and even explicit content of niche genres. More importantly, OpenAI acquired all this data without seeking permission from the content creators. If this refreshes anyone’s memory, it would be Samsung’s coding for their semiconductor division, as well as other confidential data.

What The Trouble Entails

The class action lawsuit, filed in California, argues that OpenAI’s failure to adhere to proper protocols, including obtaining consent from content creators, amounts to outright data theft.

The lawsuit filing stated, “Instead of following established procedures for the acquisition and usage of personal information, the Defendants resorted to theft. They systematically scraped 300 billion words from the internet, including ‘books, articles, websites, and posts,’ which also included personal information obtained without consent.”

How OpenAI Nicks Your Ideas And Work

It is a valid argument that if you have been active online in recent decades, your digital contributions are likely incorporated into OpenAI’s datasets. Consequently, any output generated by OpenAI’s language models, which is used for profit, may contain fragments of your data obtained through silent scraping.

Ryan Clarkson, Managing Partner at the law firm suing OpenAI, explained to The Washington Post that “all of that information is being taken at scale” without it being originally intended for utilisation by a large language model.

Is the Lawsuit Really A Concern For OpenAI?

The outcome of the case in court remains uncertain. The internet’s infrastructure is complex, and the notion of a free and open web is often not entirely accurate. Online platforms have their own terms and agreements with users, and even if users contribute content to these platforms, the ownership typically belongs to the platform itself rather than the users.

Katherine Gardner, an intellectual-property lawyer, noted that when users upload content to social media or any other site, they usually grant the platform a broad license to use their content in various ways. As a result, it would be challenging for ordinary users to claim entitlement to payment or compensation for the use of their data in training models.

While it is a subject of ethics for OpenAI, such casts doubts on any organisation’s integrity and expertise. Using a chatbot to improve one’s work is not wrong. However, when the output turns out to be generated by data mining from other reliable sources, one cannot argue against the principle of data theft — albeit another platform did the deed on one’s behalf.

 

 

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AI Ego Trip For One, Deprecation For Another? https://www.equipment-news.com/ai-ego-trip-for-one-deprecation-for-another/ Mon, 22 May 2023 04:10:37 +0000 https://www.equipment-news.com/?p=29737 OpenAI’s ChatGPT appears to be gradually revealing its drawbacks — cementing the belief its intelligence remains inferior to that of humans. It proved the point ironically for AI advocate, Japan’s Digital Transformation Minister Kono Taro. In a famous revelation, he…

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OpenAI’s ChatGPT appears to be gradually revealing its drawbacks — cementing the belief its intelligence remains inferior to that of humans. It proved the point ironically for AI advocate, Japan’s Digital Transformation Minister Kono Taro.

In a famous revelation, he revealed to Bloomberg: “I asked ChatGPT who Kono Taro is and he came back with the wrong answer. So you need to be careful.” Apparently the AI powered chatbot identified him as Prime Minister for Japan.

As the world holds its giggles for a blunder involving political figures, it corroborates the downside of Google — inaccuracies. Minister Kono is known for his support towards using AI to address labour shortages and work efficiency.

Unfortunately, for tremendous support towards a cause, his position had to be mixed up with someone more significant. To date, no comment was issued by OpenAI for this new blunder.

Minister Kono was reportedly speaking as Prime Minister Fumio Kishida established a panel to look into the economic potential and risks of AI, seeking to take a lead on the regulation of the technology as this year’s chair of the Group of Seven wealthy democracies. The group’s digital ministers agreed on an action plan for promoting “trustworthy AI,” and the European Union took a step toward more regulation of AI tools such as OpenAI’s ChatGPT and Google’s Bard.

But yes, lack of regulations on AI can be detrimental to many industries in terms of data security and intellectual property rights. While many support the power of AI, there are boundaries that cannot be crossed.

Kono said robots do not threaten Japan’s workforce due to its declining population but the country is keen on trying new AI technologies. He added the government was discussing data set creation with Microsoft Corp. and other providers of the technology.

“The minority language data set compared to English is not big, so it could be skewed,” Minister Kono remarked.

Kono, who was appointed to his post last year, has long battled to do away with cumbersome government paperwork and the use of older technologies, like fax machines and floppy disks. He is seeking to pass a bill as soon as this month that would remove such requirements from more than 10,000 laws and regulations after a search through paperwork stretching back for decades, he said.

 

 

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The Real Reason ChatGPT Is A Threat https://www.equipment-news.com/the-real-reason-chatgpt-is-a-threat/ Fri, 12 May 2023 03:59:01 +0000 https://www.equipment-news.com/?p=29675 Ever since OpenAI got accessible, it became a staple for many professionals to find solutions if not alternatives to improve their work. As at 30 March 2023, ChatGPT reportedly registered over 100 million users, including that from metalworking industry. A…

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Ever since OpenAI got accessible, it became a staple for many professionals to find solutions if not alternatives to improve their work. As at 30 March 2023, ChatGPT reportedly registered over 100 million users, including that from metalworking industry.


A knee-jerk reaction followed with many wondering if the chatbot is going to replace jobs. A ray of sunshine pierced through when the truth of the chatbot bobbed up — it is still controlled by humans.

It is not uncommon to find plenty of jokes and memes online involving ChatGPT. One of them noted a student got busted after blindly copying everything the chatbot generated into her paper. However, nothing beats Samsung’s semiconductor division’s fiasco of leaking confidential coding data while using the chatbot to improve coding.

Google is a tool for many for research and information gathering, while the chatbot is just saving the steps of going through every entry for relevant data. Nonetheless, it is known that information off the internet can be inaccurate and even plagarised from other genuine sources.

However, OpenAI’s ChatGPT is smart enough to dish a disclaimer that its data collected was till September 2021 and unable to provide any beyond that date. There is the cutoff, and the chatbot remains active in mining global data quietly before releasing an enhanced version to generate revenue.

There are other chatbots in the market which are paid services and claim to be updated with the latest information. It is still anybody’s guess how much manpower is required to verify the data authenticity to warrant the subscription.

Back to the question, is the chatbot really a threat? It is when a human is incapable of improvising/improving/innovating enough and needs a software to get work done. It is also a threat towards those who are genuinely learned and knowledgeable — especially machining coding for our industry.

To be classed in the bottom league by others who seemingly “work smart” with chatbots is plain unacceptable. What if you realise work generated by a chatbot contains your unique signature, can you file for an infringement of copyright claim?

 

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The post The Real Reason ChatGPT Is A Threat appeared first on Asia Pacific Metalworking Equipment News | Manufacturing | Automation | Quality Control.

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Samsung Bans ChatGPT, AI Chatbots After Data Leak Blunder https://www.equipment-news.com/samsung-bans-chatgpt-ai-chatbots-after-data-leak-blunder/ Mon, 08 May 2023 00:00:20 +0000 https://www.equipment-news.com/?p=29622 Samsung has banned the use of ChatGPT after employees inadvertently revealed sensitive information to the chatbot. Source: Mashable According to Bloomberg, a memo to staffers announced the restriction of generative AI systems on company-owned devices and internal networks. Samsung employees had shared source code…

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Samsung has banned the use of ChatGPT after employees inadvertently revealed sensitive information to the chatbot.

Source: Mashable


According to Bloomberg, a memo to staffers announced the restriction of generative AI systems on company-owned devices and internal networks. Samsung employees had shared source code with ChatGPT to check for errors and used it to summarise meeting notes.

“While this interest focuses on the usefulness and efficiency of these platforms, there are also growing concerns about security risks presented by generative AI,” said the memo.

Information shared with ChatGPT is stored on OpenAI’s servers and can be used to improve the model unless users opt out. The Samsung ChatGPT leak underscored the risks of sharing personal and professional information with AI chatbots.

ChatGPT is touted as a productivity tool for accomplishing tasks quickly and efficiently. But that creates a privacy conundrum if workers are sharing confidential information; Samsung’s recent incident is the perfect illustration for confidential data leak.

Financial institutions like JPMorganBank of America, and Citigroup have also banned or restricted ChatGPT for this reason. ChatGPT was temporarily banned in Italy until OpenAI implemented a clearer way to opt out of data sharing and age restrictions for users under 13 years old or under 18 with parental permission.

Recently, OpenAI also launched an “incognito mode” which allows users to disable their chat history. OpenAI also announced that it was working on a ChatGPT version for businesses which wouldn’t share chat data by default.

 

 

Related Stories:

 

Companies Struggle To Protect Corporate Secrets From ChatGPT
Samsung Employees Accidentally Leaked Company Secrets Via ChatGPT
Samsung May Have A Semiconductor Factory In Vietnam
Samsung Sells Record US$1.7 Billion Of Phones Over India Holiday
Samsung’s Smartphone Shipments Drop By 8 Percent In Global Markets In Q3 2022
Samsung Envisions Hyper-Growth in Memory and Logic Semiconductors Through Intensified Industry Collaborations
Samsung To Produce Semiconductor Parts In Vietnam In 2023
Fine-Tuning Production With Behringer Saws Inc
Faccin’s Insights On Choosing The Right Rolling Technology

 

WANT MORE INSIDER NEWS? SUBSCRIBE TO OUR DIGITAL MAGAZINE NOW!

 

CONNECT WITH US:  LinkedIn, Facebook, Twitter

 

Letter to the Editor
Do you have an opinion about this story? Do you have some thoughts you’d like to share with our readers? APMEN News would love to hear from you!

 

 

Email your letter to the Editorial Team at Christellee@epl.com.sg

The post Samsung Bans ChatGPT, AI Chatbots After Data Leak Blunder appeared first on Asia Pacific Metalworking Equipment News | Manufacturing | Automation | Quality Control.

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