Handheld Laser Welding & Cleaning Technology Addresses Food Industry Challenges
How to increase productivity and create more hygienic food and beverage equipment with IPG Photonics’ handheld laser welding.
Ecoclean: Service App Optimises Communication
Ecoclean: A system reports an error, a problem arises during maintenance work, a spare part is not in stock or there’s a technical query about a machine or process: these are only some of the reasons why the equipment manufacturer’s service team needs to be contacted in order to get a cleaning system operational again as quickly as possible.
Fast and straight to the right service employee
To give plant users even faster and more effective support in such cases, Ecoclean also offers a range of digital services. These include the new service app for IOS and Android that is designed for smartphones as well as for the web interfaces of desktops and tablets. The application software, which is currently available in seven different languages, automatically forwards service requests directly to the service staff at the responsible Ecoclean branch.
The app has various menu options for contacting the service team, such as ‘Report malfunction’, ‘Spare parts inquiry’ and ‘Technical support’. This pre-selection helps to ensure that the request is routed to the appropriate member of the relevant service team. If a company has more than one Ecoclean cleaning system in operation, the machine in question can be selected from the ‘My Machines’ menu. This way, service employee know exactly which system is concerned as soon as they are contacted, and have the necessary documentation at hand.
Easy to use and reliable: real-time connection via chat and video
During the service request, a two-way real-time connection with chat, photo and video functions simplifies communication between the machine operator and the Ecoclean service team. For example, the photo of a defective component can be sent live, enabling it to be quickly identified by the service employee and an order or quote initiated. The information and instructions required to remedy a problem or for system maintenance can be transmitted directly to customer’s staff by smartphone. The video chat function allows helpdesk employees to follow the work being carried out in real time and intervene immediately if something goes ‘wrong’. With the telephone or chat function, queries can be answered straightaway or more detailed instructions given.
This helps make sure that malfunctions or maintenance tasks are not only rectified or performed more quickly by the plant user’s staff but also more reliably. Consequently, the digitised service support minimises unscheduled machine downtimes and associated production losses. This also reduces the number of necessary trips by support staff as well as CO2 emissions.
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Global Semiconductor Equipment Sales Forecast—2020 Rebound, 2021 Record High
Global semiconductor manufacturing equipment sales will drop 10.5 percent to $57.6 billion in 2019 from last year’s historic peak of $64.4 billion but stage a 2020 recovery and set a new high in 2021, SEMI, the global industry association representing the electronics manufacturing and design supply chain, reported in its Year-End Total Equipment Forecast.
Released at SEMICON Japan 2019, the forecast shows equipment sales registering a 5.5 percent increase to $60.8 billion in 2020 and continued expansion into 2021, with record revenues of $66.8 billion as leading device manufactures invest in sub-10nm equipment, especially for foundry and logic.
The SEMI year-end forecast shows sales of wafer fab equipment – consisting of wafer processing, fab facility and mask/reticle equipment – falling 9 percent in 2019 to $49.9 billion. The assembly and packaging equipment segment is on track to decline 26.1 percent to $2.9 billion in 2019, while semiconductor test equipment is forecast to drop 14.0 percent to $4.8 billion this year.
Taiwan will dethrone Korea as the largest equipment market and lead the world with 53.3 percent growth this year, followed by North America with a 33.6 percent uptick. China will maintain the second spot for the second consecutive year, and Korea will fall to third after throttling back capital expenditures. All regions tracked except Taiwan and North America will contract this year.
SEMI expects the 2020 equipment market recovery to be fuelled by advanced logic and foundry, new projects in China, and, to a lesser extent, memory. In Europe, equipment sales will surge 45.9 percent to $3.3 billion. Taiwan is forecast to remain the top equipment market next year on the strength of $15.4 billion in sales, with China second at $14.9 billion and Korea third at $10.3 billion. More upside is likely if the macroeconomy improves and trade tensions subside in 2020.
In 2021, all sectors tracked are expected to grow and the memory spending recovery will hit full stride. China is expected to ascend to the top position with equipment sales of more than $16 billion, followed by Korea, and Taiwan.
The Year-End Total Equipment Forecast is based on SEMI’s industry-recognised World Fab Forecast database and input from equipment manufacturers. Total equipment includes wafer processing, fab facilities, mask/reticle, total test, and assembly and packaging equipment.
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Something For Everything: The Right Aluminium Saw For Every Application
Aluminium is used for a wide range of purposes in construction, including façades, blinds and window elements. But it has applications in many other areas of manufacturing as well: ships, aircraft, motor vehicles, machines and household goods. Having the correct machining tools for aluminium is imperative.
Behind The Facade Of Counterfeit Consumables
Lester Lee, regional marketing manager, Hypertherm Asia Pacific, Mary Allen, IP protection manager, Hypertherm Inc, Sanjay Kumar, consumables sales manager, Hypertherm India give their thoughts on counterfeits and what manufacturers need to know when purchasing plasma torch consumables.
